Return & Replacement

Return Policy

1. Customer Provides Test Reports and Product Used Details

When a product you have purchased experiences issues, please provide detailed test reports and a description of the product's usage to help us better understand the nature and cause of the problem.

2. Our Quality Control (QC) Inspection

Upon receiving your issue report and related information, our Quality Control team will conduct a comprehensive inspection to confirm the problem. This helps ensure the authenticity of the issue and determines if it meets the return criteria.

3. Providing Solutions

Once the problem is confirmed, we will work with you to find the best possible solution. This may include repair, replacement, or a refund, depending on the nature of the problem and your preferences.

4. Arranging Shipment

If a return is deemed necessary, we will arrange the appropriate shipping method to retrieve the product. We will make every effort to ensure this process is as convenient and efficient as possible.

5. Refund After Receiving the Product

Once we receive the returned product and confirm the issue, we will arrange for a refund. Refunds will be processed through your original payment method and completed as soon as possible.

Our goal is to provide customers with a transparent, efficient, and helpful return process to ensure your satisfaction and trust. If you have any questions about the return process or require further assistance, please feel free to contact us. Thank you for your support!